Moon Cly Art Eternal Balance

1. Domestic Transit Time: Generally 5 – 10 days.
2. International Transit Time: Typically 4 – 22 days, depending on courier.
3. Dispatch Time: Orders are usually dispatched within 15-20 business days.
4. Change of Delivery Address: Address changes accepted before dispatch.
5. Out of Stock Items: Making Time 15-20days.
6. Delivery Time Exceeded: Contact us for investigation if delivery exceeds estimated time.

Cancellation & Return/Refund Policy

1. Cancellation Policy
• Order cancellation requests must be made within 2 hours of placing the order.
• After 2 hours, the order processing will begin, and cancellation will not be accepted.

2. Made-to-Order Process
• Every artwork is made to order and the creation process starts after the order is placed.
• Due to this personalized process, returns and refunds are available only in special cases.

3. Damaged Product Complaint
• If you receive a damaged product, please contact us within 24 hours of delivery.
• We will initiate a refund or exchange process after verification.

4. Required Details for Claim
• Proof of damage (Photo/Video)
• Order Number

5. Return Conditions
• Returns will only be accepted if the product is unused.
• The product must be in its original condition and packaging.

1. Gentle Cleaning: Use a soft, dry cloth to gently dust the surface of your canvas art regularly to prevent buildup.2. Avoid Moisture: Keep your canvas art away from areas with high humidity or moisture to prevent mold or warping.3. Sunlight Protection: Hang your canvas art away from direct sunlight to prevent fading over time. If possible, consider using UV-filtering glass or acrylic to protect against harmful rays.4. Handle with Care: When moving or transporting your canvas art, handle it carefully to avoid dents or scratches.5. Professional Cleaning: For stubborn dirt or stains, consult a professional art conservator for safe cleaning methods.By following these simple care tips, you can preserve the beauty and longevity of your canvas art for years to come.